PENANGANAN KELUHAN, KELENGKAPAN FASILITAS DAN GOLONGAN LAYANAN PESERTA SEBAGAI FAKTOR PENENTU KEPUASAN PESERTA ASKES SOSIAL PADA PT. ASKES CABANG BANYUMAS DI ASKES CENTER RSU BANYUMAS

Herni Utami Rahmawati, Heri Susilo Widodo

Abstract


The research takes the title of ,.The handling of complaint, completeness of facikty, and the service group of heatth insurence .i-f,n^ ai the main factor of thL health insurance social members in pr. aSKES of Banyumas at health"insuranle of laulymas Public Hospital". The goar of this research is
for analyzing the impact if handling of complaint, completeness of facility, and tie service gyoup of h"aM insurance members toward the satisfaction of heakh insurance *"ib"ri, ai well as to measure the level of their satisfaction. Related to the problem, this research uses hypotheses. First is the handling of complaint which hai the positive impact toward the health insurance members satisfaction. second is the cimpletenesi
to"itiry not the positive impact for health insurance members satisfaction. Third is' the simice group of health insurance members has the positive impact for heahh insurance
members satisfaction. And the fourth
is the level of heatih insurance members who
are ofiicial servant is not more than 83%. As the result of analysis, it can be
conc.luded that the handling of complaint has positive and signiJicani impact toward
the health insurance members satisfaction in public hospitil o7 noryui^ because
the sig value 0.000 < 0.05. The completeness
focility
has positive impact toward the
health iwurance members satisfaction with the sig value of 0.000 < 0.05. The service
group of healt insurance members has the positive impact toward their satisfaction
with the sig value of 0.038 < 0.05. The level of the health insurence members
satisfaction who are oficial servant is not more than 83o%. From the conclusion, we
can state that we are able to the increase the health insurance members satisfaction
as the corporation's mission, so the corporation should give the best service, that is
never different the handling of complaint as the health insurance service for health
insurance members according to their group


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